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Problem: No narration is heard in lessons

Solution #1 - See if you have any sound

  • Check the volume control on your speakers and headphones (if they have it)
  • Check the volume control on your computer
    • Click the volume icon in the taskbar notification area (lower right corner of screen) to open and adjust the volume.
    • Click here if there is no volume icon found
  • Be sure that the sound is not muted. Open the volume control (see above) and clear the Mute check box to restore the sounds
  • See if any MP3 files will play. Try a sample MP3 here. If you have sound but the MP3 will not play, go on to Solution #2 or #3

Solution #2 - You get this message:

"This website wants to run the following add-on 'Windows Media Player Core' from Microsoft Corporation. If you trust the website and the add-on and want to allow it to run, click here."

  • If the message appears, click on the bar
  • Click Run ActiveX Control
  • Click Run
  • You should hear the narration at that point. If not, go on to Solution #3

Solution #3 - Enable ActiveX Controls

  • See if you have the ActiveX control which plays MP3s
    • Start Internet Explorer
    • Click Tools, then Manage Add-ons, then Enable or Disable Add-ons
    • Next to Show:, scroll down to Add-ons currently loaded in Internet Explorer or Add-ons that have been used by Internet Explorer
    • Look for AUDIO_MP3 Moniker Class in the Enabled list
    • If it is in the Disabled list, click on that line and then change the setting to Enabled
    • Click OK to finish
  • Enable ActiveX plugins
    • Start Internet Explorer
    • Click Tools, then Internet Options
    • Click the Security tab and Click the Internet zone
    • Click the Custom level button
    • Scroll down to see if Run ActiveX controls and plug-ins is enabled. Change setting to Enable if necessary.
    • Click OK and then OK to finish

Solution #4 - Make sure Windows Media Player is set to play MP3s

  • If using Windows XP
    • Click Start, then Run
    • Type wmplayer.exe in the box, then click OK
    • After Windows Media Player starts, click Tools, then click Options
    • Click the File Types tab
    • Make sure the box to the left of MP3 Audio file (mp3) is checked
    • Click OK
    • Close Windows Media Player by clicking File, then Exit
  • If using Windows 7
    • Click Start, then type media in the box labeled Search programs and files
    • Click on Change default settings for media or devices
    • Click the drop down box to the right of Audio files
    • Select Play using Windows Media Player
    • Click the Save button

If there is no volume icon found in the taskbar notification area:

  • Click Start, then Control Panel, and then double-click Sounds and Audio Devices
  • Adjust the volume and, if necessary, clear the Mute checkbox
  • You can add the volume icon to your desktop at this time by clicking the checkbox next to Place volume icon in the taskbar