• Customer Service & Sales

    Taught by Bruce Carter, a half day workshop that is designed where 100% of the content is fully applicable to any fire protection technician. The workshop will help attendees identify the essential qualities and characteristics needed to interact with business owners/sales reps who make those important decisions on purchasing fire protection equipment. Attendees will learn a step-by-step plan of action for delivering outstanding service to your valuable customers in conjunction with the appropriate sales techniques to get those lower ticket items (extinguishers, fire hose, cabinets, etc.) to start selling like crazy!

    Course Details

    Time: See Course Schedule Below

    Cost: $150.00
    Group rate pricing listed below.


    • Course Content
      • Customer Service Training
      • Step-By-Step Plan of Action on delivering customer service
      • Effective Sales Training Skills
    • Manual - Customer Service and Sales Training Manual/Study Guide
    • Printed Certification - Certificate of Attendance, Customer Service and Sales Training Workshop, Bruce Carter

    Group Rate Information:
    # of Students Registering Discount Promo Code at Checkout
    4-7 Students 4% Group Rate 4-7
    8-11 Students 8% Group Rate 8-11
    12-16 Students 12% Group Rate 12-16
    12+ Students would be a private class. Contact to schedule a private class with your team.

    Course Locations

    Southeast Campus

    Charlotte, NC
    10926 David Taylor Drive
    Charlotte, NC 28262

    Southern Campus

    Orlando, FL
    4215 SW 34th Street
    Orlando, FL 32811

    Northeast Campus

    Edison, NJ
    120 Clover Place
    Edison, NJ 08837

    Midwest Campus

    Cincinnati, OH
    106 Northeast Dr.
    Loveland, OH 45140

    If you have any questions, please email them to