Description
This course equips fire protection professionals with the knowledge and skills needed to identify, document, and communicate deficiencies and impairments found during inspection, testing, and maintenance (ITM). Participants will gain insight into compliance requirements, customer interactions, and practical application strategies to enhance safety and service quality.
 Content/Topics Include:
- Defining deficiencies and impairments
- Routine maintenance vs. deficiencies
- Compliance with NFPA, OSHA, and local fire codes
- Technical knowledge of fire protection systems
- Inspection and documentation best practices
- Effective customer communication and handling objections
- Quoting, repair follow-up, and service recommendations
- Practical application and deficiency program implementation
ICC #44712 0.5 Contact Hours or 0.05 CEUs
Course Length: 37 Minutes
