Description
Every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, helping the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner serving your staff and your customers. This training will look at all types of customers and how we can better serve them and improve ourselves.
Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. At the end of this training, participants will be able to:
- State what customer service means in relation to all your customers, both internal and external
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
Customer Service – M1 (Who We Are and What We Do)
Customer Service – M2 (Establish Your Attitude)
Customer Service – M3 (Identifying and Addressing Customer Needs)
Customer Service – M4 (Generating Return Business)
Customer Service – M5 (In-Person Customer Service)
Customer Service – M6 (Giving Customer Service Over the Phone)
Customer Service – M7 (Providing Electronic Customer Service)
Customer Service – M8 (Recovering Difficult Customers)
Customer Service – M9 (Understanding When to Escalate)
Customer Service – M10 (Ten Things You Can Do to WOW Customers Every Time)
