Description
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize their behaviors, moods, and impulses and how to manage them best according to the situation. An employee with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic despite adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
At the end of this training, participants should:
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use, and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
